Cowichan Valley Basket Society Ethical Food Banking Code
Cowichan Valley Basket Society board, staff and volunteers are committed to the Ethical Food banking Code of Food Banks BC and Food Banks Canada and believes that everyone in Cowichan Valley and beyond has the right to physical and economic access, at all times, to sufficient, safe, and nutritious food which meets their dietary needs and food preferences. As part of this commitment agree to abide by the following set of ethics:
1. Provide food and other assistance to those needing help regardless of race, national or ethnic origin, citizenship, colour, religion, sex, sexual orientation, gender identity, gender expression, income source, age, and mental or physical ability.
2. Treat all those who access services with the utmost dignity and respect.
3. Implement best practices in the proper and safe storage and handling of food.
4. Respect the privacy of those served and will maintain the confidentiality of personal information.
5. Not sell donated food.
6. Acquire and share food in a spirit of cooperation with other food banks and food programs.
7. Strive to make the public aware of the existence of hunger, and of the factors that contribute to it.
8. Recognize that food banks are not a viable long-term response to hunger and devote part of their activities to reducing the need for food assistance.
9. Represent accurately, honestly, and completely their respective mission and activities to the larger community.
Cowichan Valley Basket Society Service Commitment
The Cowichan Valley Basket Society (CVBS) is committed to delivering a high standard of service to anyone of our guests. We believe that the best way to improve our service is by learning from the guests who use it.
We welcome comments, compliments, and complaints from the guests, who use our food bank, lunch program or other programs offered. We also welcome comments staff, volunteers, and anyone else we come into contact within CVBS. All comments help us to see what we are doing well and where we can make improvements.
Our promise and commitment We recognise that there may be times when our services and activities do not meet your expectations. If this happens, it is important that we know about it as soon as possible so that we can deal with the situation effectively to try to prevent it from happening again and to learn from it. We promise to take all feedback and complaints seriously and to deal with them in a timely manner. For a copy of the complete policy click here
Comments and complaints can also be sent directly to Henry the Executive Director by phone 250.746.1566 or by email to ed@cvbs.ca
